outsourced help desk support

We don’t like to wait and don’t think you should have to. Our priority is giving every client the support they need and to record and process Outsource Help Desk Services requests as efficiently as possible. To ensure continuous coverage day and night, all ExterNetworks clients have additional access to our 24×7 Remote Support. Our team of trained experts is on hand 24 hours a day, 7 days a week to provide immediate help and peace of mind.

Help Desk and Remote Support

There are many additional benefits. Effective remote support improves user satisfaction, and by managing most incidents via our Service Desk, our clients reduce the cost of site-level support. The majority of service requests are resolved in a one single phone call, but if for any reason the nature of your problem requires a more in-depth solution, all details of your case are recorded and you will be immediately accelerated to a Level 2 technician.

Outsource Help Desk Services work closely with ExterNetworks Site Survey Services. We deploy local resources only when the situation requires more, such as hardware failure or system parts replacement. Depending upon your location and service level agreement, a trained engineer can be dispatched to your site within a maximum of six hours.